FAQ

Every drop of Wiśniewski is crafted in a traditional way - without haste but with passion and care.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number that will allow you to monitor your shipment.

What are the delivery options and how much does it cost?

We offer a variety of delivery options including courier, parcel lockers. Delivery costs depend on the chosen method and the size of the order.

How can I make payment?

We accept a variety of payment methods including PayPal, electronic payment, BLIK, cash on delivery.

Can I change or cancel my order after I have placed it?

The ability to change or cancel an order depends on its status. Please contact our customer support to check the available options.

What should I do if I received a damaged or incorrect product?

If the product is damaged or not as ordered, please contact us as soon as possible so we can resolve the issue.

How can I return the product?

You have the right to return the products within 14 days of receiving them. To begin the return process, please contact our customer service department.

How long does it take to process a return?

Upon receipt of the returned product, the refund will be processed within 14 business days.

Do I need an account to place an order?

Creating an account allows for faster future purchases and order history tracking.

Do you offer discounts or promotions?

Yes, we offer discounts and promotions. Sign up for our newsletter to stay up to date with the latest offers.

How can I contact customer support?

Our customer support is available via email, phone. You can find the contact details in the "Contact" section on our website.

Can I place an order with international delivery?

Yes, when placing an order, select the country to which the shipment is to be shipped. If you do not find a suitable location, please contact us by email: sklep@wisniewski.ltd.

Can I get a VAT invoice for my company?

Yes, during the checkout process, select the appropriate checkbox and fill in your company details.

Is there a possibility of customized orders or wholesale quantities for companies?

Yes, we offer such opportunities. Contact us via email at kontakt@wisniewski.ltd.

Do I need to provide my date of birth when placing an order?

Yes, it is necessary. When placing an order, a corresponding window will appear to enter your date of birth.

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